Jewel Matrouh Hotel ★★★★

Having a private beach is a nice feature as other beaches are very crowded in the summer. The hotel facilities are well maintained.

Wi-Fi is intermittent and of very poor bandwidth. The dinner (as part of half board) is a set menu rather than buffet and not all items on the menu can be requested (unless you pay extra). The nights are very noisy due to nearby cafes..you still can hear loud singing with all Windows shit up until 4 am.

Location

Very noisy

Most of the staff members have a friendly attitude, even though rigid and blunt being afraid to break any rules.

Only one elevator !! Which takes only 3 people !! Unimaginable for any hotel big or small. Big time confusion on check in which took like 3 hours !!! .. they do not accept United States dollars paid by Visa card and they still ask you to pay cash in Egyptian pounds !!!! Family room advertised wrongfully as 4 full beds, king bed, while they meant to say 4 full beds OR king bed, but that was lost in translation !! and it creates a huge confusion. Doors work by keys not cards and they have to put bracelets on all guest hands for identification !!! Delivery is not allowed to go up to your room, you have to come down and meet them in reception area / lobby. There is no balconies and this hotel is not a beach front one (there is another one named jewel beach matrouh which is beach front). Food quality is not satisfactory.

Good hotel for families

Nothing

The area The receptionists

location & service

reception language problem ( no English Speaking)

Good location friendly staff

It's ok

near city center and nice view

Noise all night from the hotel open-air cafeteria. old-fashion finishes outside rooms only one elevator

it’s in very good location. staff are very good and welcoming. AC is very good.

the water cut off because of regular maintenance without giving us a notice before that happen. there is no private parking as cars park in empty place near the hotel and it’s not prepared to be parking. breakfast is ok but not very good

location - home service stuff

Gefallen hat uns die Lage sehr. Man hat sich super wohl und sicher aufgehoben gefühlt.

Es hat uns alles gefallen außer das Frühstück das könnte für so ein Hotel besser sein.

البحر ومرفقاته

صوت الموسيقى والحفلات الغنائيه طول اليوم

الموقع ممتاز

الخدمات يالفندق قليله حمام السباحه لا يوجد به العاب مائيه للاطفال

نظافة الغرفه جيده

العاملين بالمطعم لا علاقة لهم بشغل الفنادق علي الإطلاق الفطار سيئ جدا المخبوزات بايته وحمام السباحه مليان أوساخ

إقامة ممتعه

اصلاح الحمامات

الخدمة و تعامل المشغلين كان رائع وخدومين بحسن المعاملة.

عدم تواجد غرف مستقلة كافية. معضمها فيها (كونكت روم) الازعاج مع الغرفة المشتركة عند وجود أطفال مزعج جدا . انزعجنا جدا. عدم وجود بوفيه مفتوح للعشاء. و تعبنا من تكرار الأطباق الرئيسية. يجب الاعتناء بحمام الغرفة أفضل من ذلك و المناشف، الفوط مهي بذلك النظافة تحتاج مبيض لاسترجاع لونها الأبيض.

الفطار دون المستوى

المخبوزات غير جيدة

عجبني طاقم الاستقبال وعاملو المصعد والمطعم ودودين جدا وتعاملهم محترم

الحمام كان ناقصه مساحه علشان بعد البحر بيكون في رمال والهاوس كيبنج بيبقو مش موجودين